Last updated October 17, 2026
Our 30-day return window
You can return physical products within 30 days of delivery if they are unused, undamaged and in their original packaging with all parts and accessories. This includes items bought at the deal of the day price or with promo code CART10.
Items we cannot accept
- Digital gift cards, software subscriptions and activation codes once the code has been delivered.
- Opened personal care items such as supplements, creams, eye patches and scalp brushes, for hygiene reasons, unless they arrived damaged or faulty.
- Opened pet grooming wipes.
- Metal roofing panels that have been cut or drilled.
How to start a return
- Email support@buycartproducts.com or call +1 907-349-7863 with your order reference (it starts with BCP-) and the item you want to return.
- We reply within one business day with return instructions and the return address.
- Pack the item securely and send it back with tracking. Please do not send returns without contacting us first.
Refunds
Once the return arrives and is inspected, we refund the price of the item to your original payment method within 10 business days. Original shipping charges are refunded only if the item was faulty, damaged or not what you ordered. Return shipping is paid by you unless the item was faulty, damaged or wrong.
Damaged, faulty or wrong items
If something arrives damaged, does not work or is not what you ordered, tell us within 7 days of delivery and include a photo if you can. We will send a replacement or a full refund, including shipping, and arrange the return at our cost.
Digital codes
If a code you received does not work, contact us within 30 days. We will check it with the issuer and replace it or refund you if it is invalid.
Exchanges
We do not swap items directly. Return the original for a refund and place a new order for the item you want.
Your legal rights
This policy does not limit any rights you have under the Alaska Unfair Trade Practices and Consumer Protection Act (AS 45.50.471 to 45.50.561) or other consumer protection laws, including rights for products that are faulty or not as described.
Contact
Buy Cart Products, 913 W 58th Ave, Anchorage, AK 99518, USA
Phone: +1 907-349-7863
Email: support@buycartproducts.com